Feedback and Complaints

The best practices and continuous improvements that are promoted by the management team create a supportive and respectful culture in Hive Support Services that supports the workers, stakeholders, and participants to be open to make complaints, provide feedback, and report any issues. In the performance assessment of the management team, this will be assessed and reviewed.

Hive Support Services is committed to handle all complaints and feedback until resolved completely.

Any information related to the complaints and feedback will be dealt with confidentially.

If consent has been provided, a third party is able to lodge a complaint or provide feedback on behalf of another person.

Any ongoing issue can be identified by tracking and analysing feedback and complaint data. As a part of the continuous improvement process, feedback, complaints, and dispute resolution will be discussed in management team meetings regularly.

Information about this policy and procedure will be shared with any participant or stakeholder wishing to lodge feedback. 

Provide your feedback

We value your thoughts at Hive Support Services and are always looking for ways to improve your experience. Your feedback helps us understand what we’re doing well and where we can do better.

If you have a moment, we’d love to hear from you. Whether it’s a suggestion, an observation, or a compliment, every bit of input makes a difference.

Click here to provide your feedback

Provide your complaint

If you are dissatisfied with a product or service provided by us, you can lodge a complaint with us.

Please include in your complaint the following details:

(a) your name and contact details;

(b) the nature of the complaint;

(c) details of any steps you have already taken to resolve the complaint;

(d) details of conversations you may have had with us that may be relevant to your complaint and;

(e) copies of any documentation which may be relevant.

Click here to lodge your complaint, or send your complaint to feedback@hivesupports.com.au

Evaluation of your complaint

We will take note of what information you provide to us. This information will be passed on to the appropriate department of Hive Support Services PTY LTD to deal with the complaint.

We are committed to resolving your complaint within a timely manner.

Response to your complaint

We will keep in touch with you during the process. If you require support, please email feedback@hivesupports.com.au.

Once we have finalised your complaint, we will advise you of our findings and any action we have taken.